Frequently Asked Questions (F.A.Qs)

Welcome to our FAQ page! Here you'll find answers to some of the most common questions about MindBody Vitals, our products, and your wellness journey. If you don't find what you're looking for, please don't hesitate to contact us.

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💳 Are the payments on your website secure?

Yes, we take your security very seriously. Our website is powered by Shopify, one of the leading e-commerce platforms globally, renowned for its robust security measures. Shopify Payments is fully compliant with the Payment Card Industry Data Security Standard (PCI DSS), which is the highest level of security standards for card transactions. This ensures that your payment information is protected with industry-leading encryption and security protocols. Shopify, a trusted and well-regulated company, is headquartered in Ottawa, Ontario, Canada, and serves as a secure foundation for countless online stores worldwide. Rest assured, shopping with us is not only convenient but also safe and secure.

🚚 How long does shipping take?

Our commitment to you extends to our shipping times as well. Typically, our shipping takes an average of 7 business days and, in exceptional cases, up to 10 business days. We understand that your time is valuable, which is why we offer the "Your Time is Valuable" perk as part of the MindBodyVitals promise. Should your package not arrive within the 10-business-day window, you will automatically receive a 10% refund on the total value of your order. It's our way of showing gratitude for your patience and trust in MindBodyVitals.

🌎 Where are your products shipped from?

At MindBodyVitals, we're dedicated to delivering your products swiftly and securely, wherever you are in the world. We have strategically placed warehouses in the USA, Switzerland, and Hong Kong to ensure efficient delivery to our customers. This global network helps us to maintain fast shipping times and meet our delivery commitments to you.

📦 What shipping carriers do you use?

To ensure that your order arrives safely and without any hassle, MindBodyVitals has strategically partnered with leading shipping carriers, including FedEx, UPS, DHL, and USPS, among others. We also collaborate with several specialized carriers to provide custom delivery and fulfillment solutions tailored to various regions. This extensive network of trusted partners allows us to offer FREE shipping to our customers, no matter where they are located. Our commitment is to provide you with reliable, efficient, and cost-effective delivery options for a seamless shopping experience.

🌐 Do you offer international shipping?

Yes, at MindBodyVitals, we're excited to offer FREE international shipping to an expanding list of countries, ensuring our customers around the globe can enjoy our products without the extra cost. Currently, we ship to the following countries:

  1. United States
  2. Germany
  3. France
  4. United Kingdom
  5. Italy
  6. Spain
  7. Canada
  8. Australia
  9. Netherlands
  10. Belgium
  11. Switzerland
  12. Austria
  13. Ireland
  14. New Zealand

If your country is not on the list, don't worry! Simply shoot us an email at support@mindbodyvitals.com, and we will arrange shipping just for you, no matter where you are. We're serious about making sure everyone has access to our products, no exceptions.

🔍 How can I track my order?

Once you've placed your order with MindBodyVitals, you'll receive an immediate order confirmation email. We recommend keeping this email handy, as it contains important information should you need to get in touch with us regarding your order.

Within 1-2 business days, as soon as your order is dispatched, you will receive another email from us. This email will include your personal tracking code along with detailed instructions on how to track your package. By following these instructions, you'll be able to see real-time updates on your order's journey to you.

If you encounter any issues or have any questions about tracking your order, please don't hesitate to reach out to us at support@mindbodyvitals.com. We're here to help ensure your shopping experience is as smooth and enjoyable as possible.

📝 Are there any duties or taxes added to international orders?

At MindBodyVitals, we strive to make your shopping experience as seamless as possible. We do not collect any taxes or duties at the time of purchase for any orders. The responsibility for any customs clearance, taxes, or duties lies with you, the recipient, and will depend on the regulations of your country.

Typically, our customers enjoy a smooth delivery process and receive their products without incurring additional charges. However, we recommend checking with your local customs office for specific information about duties and taxes in your country to avoid any surprises.

Should you have any questions or require assistance, our team is always here to help at support@mindbodyvitals.com.

🔄 What should I do if I receive a damaged or incorrect product?

We sincerely apologize for any inconvenience if you ever receive a product from us that is damaged or not what you ordered. At MindBodyVitals, your satisfaction is our top priority. In the unlikely event that this occurs, please rest assured that we are committed to making things right for you.

To resolve the issue swiftly, simply reach out to us with details of the problem, and we will expedite the shipment of a replacement product to you, absolutely free of charge. We aim to ensure that you receive the quality product you expected without any additional hassle or cost.

Contact us at support@mindbodyvitals.com, and we'll take care of the rest. Your patience and understanding in these rare situations are greatly appreciated.

🔙 What is your return policy?

At MindBodyVitals, we aim to ensure you are completely satisfied with your purchase. If, for any reason, you decide that you want to return an unused product, you have 30 days from the day of receipt (as verified by the tracking code) to notify us of your decision.

You are entitled to return the product in its original, unused condition and packaging. To initiate the return process, simply shoot us an email, and we will provide you with all the necessary assistance to make the return as hassle-free as possible.

Your satisfaction is our top priority, and we're here to help every step of the way.

We hope this page has been helpful. For any other questions or additional support, remember, we're just a message away!